FAQ

1.    When will my order ship out?
All items are handmade - please allow 3-7 days for order processing. This time is used to prepare, customize (if applicable) and package your order for shipment.

2.    Are your charms durable?
Yes, our charms are baked to harden the clay and glazed with UV resin, making them durable and long-lasting. However, please handle them with care to avoid breakage.

3.    Can I customize a charm or keycaps?
Yes, we offer custom orders. Please contact us to discuss your specific requirements and ideas. You may contact us via our email at bubkokteam@outlook.com

4.    What if a product arrives damaged?
If your product arrives damaged, please contact me within one week of arrival. Attach a photo of the damaged item, your order number, and any other information that may be useful.

5.    Do you ship internationally?
Yes, we ship our products to the Global. 

6.    How long does shipping take?
Once your order is ready, the shipping time is typically 5-12 business days. We strive to ensure that your order reaches you as quickly as possible.

7.    What's the shipping cost?
Shipping costs vary based on your location and the weight of your order. You can view estimated shipping costs at checkout.